Bangalore · Remote

Software Implementation & Support Specialist

Full-timePosted 29 Oct

Salary: Not disclosed
Experience: 4 years
Eligible batches: 2022
Degree: High School Diploma, Bachelor's Degree
Location: BangaloreRemote

About the role

SpotOn is seeking a Software Implementation & Support Specialist to lead the rollout of DayCheck, its earned‑wage‑access solution for restaurant employees. Working remotely from India, you will configure new merchant accounts, ensure smooth tip‑flow integration with SpotOn’s labor‑management system, and provide advanced troubleshooting for escalated cases.

Responsibilities

Coordinate end‑to‑end implementation of DayCheck for new merchants, collaborating with product, engineering and support teams.
Perform quality‑assurance checks, validate tip‑flow setups, and run pre‑launch QA steps.
Deliver training sessions and enablement materials for merchants and internal stakeholders.
Monitor early‑stage merchant launches, verify payroll configurations, and hand off stable accounts to Customer Success.
Become the subject‑matter expert on DayCheck and its integration with Teamwork, explaining data flows and settlement logic.
Handle advanced support escalations involving configuration, money movement, or system reconciliation.
Track implementation pipelines, document progress, and maintain accurate records in SpotOn’s systems.
Contribute to process improvements, tooling enhancements, and feedback loops for product evolution.

Eligibility

Minimum 4 years of experience in product implementation, technical onboarding, or customer support.
Strong analytical and problem‑solving abilities with a knack for explaining complex steps in simple terms.
Excellent written and verbal communication, documentation habits, and attention to detail.
High school diploma required; bachelor’s degree preferred.
Ability to work independently, manage multiple projects, and maintain reliable internet connectivity.