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SOTI

Gurgaon · On-site

Technical Support Specialist, Level 3

Full-timePosted
Salary
Not disclosed
Experience
3–4 years
Eligible batches
2022 · 2023
Degree
B.E, B.Tech, B.Sc, Diploma
Location
GurgaonOn-site
Apply by
11 Nov 2026

About the role

SOTI is looking for a Level‑3 Technical Support Specialist to join its Gurgaon office. The role blends pre‑sales and post‑sales assistance, handling complex customer issues across SOTI’s software suite while collaborating with product teams to drive resolutions. Candidates will work in a fast‑paced environment, plan and prioritize tickets, and may travel for events.

Responsibilities

  • Deliver telephone and email support for pre‑sales and post‑sales queries at Level 3.
  • Investigate and troubleshoot customer‑reported problems, escalating to product development when needed.
  • Maintain service standards by planning, prioritising and organising workload.
  • Respond promptly to improve overall customer experience.
  • Assist Level 1 agents by creating and reviewing Jira tickets and guiding triage.
  • Participate in local and international travel for event support as required.

Eligibility

  • Minimum 3‑4 years of relevant technical support experience (exceptions possible for highly qualified candidates).
  • Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related field.
  • Excellent verbal and written English communication skills.

Skills

  • Strong grasp of the OSI model, networking protocols, firewalls and subnetting.
  • Hands‑on experience with Windows 8.1, Windows Server 2008/2012, SQL and virtual servers.
  • Familiarity with mobile platforms such as Android, iOS, Windows Mobile and BlackBerry.
  • Proficiency in using Jira for ticket creation and tracking.
  • Effective problem‑solving, teamwork, flexibility and a self‑motivated attitude.

Resume keywords

Terms from this listing. Many screening tools match exact words, so mirror the ones you genuinely have.

  • Telephone support
  • Email support
  • Pre-sales
  • Post-sales
  • Jira
  • Osi model
  • Networking
  • Windows
  • SQL
  • Mobile computing
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About SOTI

SOTI is a global provider of enterprise mobility management software that helps Fortune 500 companies manage smartphones, tablets, wearables and IoT devices. It serves customers in retail, healthcare, transportation, field services and public safety. The company operates from its headquarters in Mississauga, Canada and has a growing presence in Indian cities such as Gurugram and Kochi.

1001-5000 employees · HQ Mississauga, ON, Canada

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