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LE-6300 Blackbaud Solutions India Private Limited

Hyderabad · On-site

Technical Support, Associate Specialist

Full-timePosted
Salary
₹3.3–7.1 LPAEstimated from AmbitionBox data for this role across companies. The employer has not stated pay.
Experience
2–3 years
Eligible batches
2023 · 2024
Location
HyderabadOn-site

About the role

Blackbaud is looking for a Technical Support Associate Specialist to join its Skytech centre in Hyderabad. The role is a full‑time, on‑site position that supports North‑American customers during U.S. business hours. You will diagnose and resolve complex SaaS issues, create knowledge‑base content, and collaborate with global support teams while building deep product expertise.

Responsibilities

  • Own end‑to‑end case handling, from initial investigation to documented resolution.
  • Troubleshoot web‑application problems using browser dev tools, API clients such as Postman, and log analysis.
  • Apply authentication knowledge (SSO, MFA) to diagnose access‑related failures.
  • Maintain and author knowledge‑centered service (KCS) articles based on recurring patterns.
  • Provide multi‑channel support (phone, chat, ticketing) while managing multiple conversations with accuracy.
  • Participate in follow‑the‑sun coverage, including occasional after‑hours rotations.

Eligibility

  • 2–3 years of B2B SaaS or enterprise technical support experience.
  • Proven ability to resolve complex, non‑scripted issues and conduct root‑cause analysis.
  • Experience delivering support via phone, chat, and ticketing platforms.
  • Strong written and verbal communication skills.
  • Willingness to adopt Knowledge‑Centered Service practices.

Skills

  • Hands‑on use of browser developer tools and API testing tools (e.g., Postman).
  • Familiarity with case‑management or CRM systems such as Salesforce or Zendesk.
  • Understanding of authentication mechanisms like SSO and MFA.
  • Analytical thinking to connect technical and functional issues.
  • Ability to quickly learn new technologies and apply them in a customer‑facing context.

Resume keywords

Terms from this listing. Many screening tools match exact words, so mirror the ones you genuinely have.

Asked for

  • Postman
  • Salesforce
  • Zendesk
  • SSO
  • Mfa
  • API
  • Log analysis
  • Troubleshooting
  • Browser developer tools
  • Knowledge-centered service

Nice to have

  • CRM
  • Financial systems
  • Education software
  • API integrations
  • Email deliverability
Tailor my resume with these

Benefits

  • Opportunity to develop advanced technical troubleshooting and problem‑solving skills.
  • Exposure to global support operations serving enterprise customers across North America, UK, India and Australia.
  • Path to progress into senior technical, product‑aligned, or specialized support roles.
  • Access to internal tools, automation, and AI‑enabled resources to boost efficiency.
Apply now

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About LE-6300 Blackbaud Solutions India Private Limited

Blackbaud India provides AI‑powered software solutions for social impact, serving nonprofits, schools, healthcare and cultural organisations. It offers cloud‑based fundraising, CRM and financial management tools. The subsidiary operates from Hyderabad and supports US‑based service teams.

Founded 2024 · HQ Hyderabad, India

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