Noida · Hybrid

Support Engineer

Full-timePosted 13 Oct

Salary: Not disclosed
Experience: 2–4 years
Eligible batches: 2022 · 2023 · 2024
Degree: Bachelor's
Location: NoidaHybrid

About the role

Insurity is looking for a Support Engineer to join its Customer Experience team in Noida. The role is hybrid, offering a balance between office collaboration and remote flexibility, and works primarily during U.S. Eastern Time business hours. You will act as the first technical point of contact, triaging tickets, troubleshooting issues, and coordinating with product and engineering teams to ensure timely resolutions for insurance‑software customers.

Responsibilities

Receive and triage incoming support tickets, identify billable work, and determine escalation needs.
Provide day‑to‑day assistance for low‑ to medium‑complexity issues using SQL, logs, and debugging tools.
Leverage Kubernetes and GitOps workflows to monitor deployments and aid investigations.
Apply product configuration knowledge to resolve issues related to workflows, business rules, and integrations.
Utilize PHP, C#, PowerBuilder, Angular, and TypeScript expertise to gather evidence and communicate findings.
Document tickets, update the knowledge base, and deliver self‑service tool support and ad‑hoc training.

Eligibility

2‑4 years of experience in support, development, or consulting.
Bachelor’s degree in a related discipline or equivalent work experience.
Strong written and verbal English communication skills.
Ability to manage multiple priorities, work independently and collaboratively, and travel up to 10%.