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Twilio

Remote

Technical Support Engineer 2

Full-timePosted
Salary
₹12.6–14.4 LPAEstimated from AmbitionBox data for this role at Twilio. The employer has not stated pay.
Experience
3 years
Eligible batches
2023
Degree
Bachelors
Location
Remote

About the role

Twilio is looking for a Technical Support Engineer 2 to assist customers using the Programmable Messaging product. The role is remote‑first, based in India, and involves handling support cases, troubleshooting delivery issues, and acting as a subject‑matter expert for the Messaging API.

Responsibilities

  • Address support tickets from wholesale providers and resolve complex queries.
  • Troubleshoot message deliverability problems and coordinate escalations with carrier partners.
  • Update and improve documentation, correcting errors and adding details.
  • Interact with customers via phone, email, and chat to diagnose and resolve issues.
  • Collaborate with product and engineering teams through Slack and other channels.
  • Log reproducible bugs in Jira and stay current with industry standards.

Eligibility

  • Bachelor’s degree or equivalent work experience.
  • At least three years of client‑facing technical support experience, preferably with REST APIs or enterprise software.
  • Willingness to work flexible schedules, including weekends, swing, and night shifts.
  • Strong communication skills for both technical and non‑technical audiences.

Skills

  • Proficiency with REST APIs and general‑purpose programming concepts.
  • Solid problem‑solving and technical troubleshooting abilities.
  • Experience using ticketing systems such as Jira.
  • Ability to de‑escalate tense customer situations professionally.

Resume keywords

Terms from this listing. Many screening tools match exact words, so mirror the ones you genuinely have.

Asked for

  • REST API
  • Programming
  • Troubleshooting

Nice to have

  • Twilio
  • Jira
  • Coding
Tailor my resume with these

Benefits

  • Competitive compensation and generous time‑off policies.
  • Parental and wellness leave, healthcare, and retirement savings options.
  • Opportunities for remote work with occasional in‑person meetings.
  • Support for volunteering and community initiatives.
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About Twilio

Twilio is an American cloud communications platform-as-a-service (CPaaS) company headquartered in San Francisco, California that provides programmable APIs for messaging, voice, video, and customer-engagement applications.

Founded 2008 · 5000+ employees · HQ San Francisco, California, United States

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