Skip to content
Hewlett Packard Enterprise logo

Hewlett Packard Enterprise

Bengaluru · On-site

Technical Support Engineer L2 – Switching

Full-timePosted
Salary
Not disclosed
Eligible batches
2024 · 2025 · 2026
Location
BengaluruOn-site

About the role

Hewlett Packard Enterprise is seeking a Level‑2 Technical Support Engineer to join its Networking Technical Assistance Centre in Bengaluru. The position is onsite and focuses on troubleshooting and resolving complex issues on HPE/Juniper campus and data‑center switching products such as EX, QFX and QFabric.

Responsibilities

  • Own end‑to‑end resolution of customer‑reported incidents, ensuring a remarkable experience.
  • Analyse impact, prioritize cases and coordinate communication across multiple stakeholders.
  • Contribute to product/feature readiness, knowledge base creation and continuous‑improvement initiatives.
  • Participate in training, mentoring and knowledge‑sharing activities within the team.
  • Provide support during weekends and holidays as required by business needs.

Eligibility

  • Strong verbal and written communication skills with a customer‑centric attitude.
  • Ability to logically troubleshoot high‑impact networking problems.
  • Self‑motivated learner eager to develop technical expertise.

Skills

  • Deep understanding of switching technologies (STP, VRRP, LACP, 802.1X, CoS, QoS).
  • Proficiency with IP protocols (ARP, ICMP, TCP, UDP, DNS, DHCP) and routing protocols (BGP, OSPF, RIP).
  • Familiarity with multicast protocols (IGMP, IGMP‑snooping, PIM) is a plus.
  • Scripting experience in Python, Perl or shell (bash, ksh, csh) preferred.
  • Experience with Juniper, Cisco, Huawei or similar networking platforms.

Resume keywords

Asked for

  • Troubleshooting
  • Switching
  • Python
  • Bash
  • Bgp
  • Ospf
  • Qos
  • Vrrp
  • Networking
  • Communication

Nice to have

  • Ccna
  • Ccnp
  • Jncia
  • Juniper
  • Cisco
Tailor my resume with these

Benefits

  • Comprehensive health and wellbeing programs for employees and families.
  • Access to personal and professional development resources, including mentorship and certification support.
  • Inclusive workplace culture that values diversity and offers flexible work‑life balance.
Apply now

You'll apply on hpe.wd5.myworkdayjobs.com

Find a referralPeople at Hewlett Packard Enterprise on LinkedIn

Apply link checked by CareersAt.Tech and re-tested nightly. You never pay to apply. Report listing

About Hewlett Packard Enterprise

Sells servers, data storage, networking equipment and hybrid cloud services to businesses of every size and to government bodies around the world.

Founded 2015 · 5000+ employees · HQ Spring, Texas, United States

More about Hewlett Packard Enterprise

Similar roles

More cloud / DevOps jobs