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Pune · Hybrid

Unix and SQL Applications Support- L2 Support

Full-timePosted
Salary
Not disclosed
Experience
4–6 years
Eligible batches
2020 · 2021 · 2022
Degree
Bachelor's, Master's
Location
PuneHybrid
Apply by
17 Nov 2026

About the role

The L2 Applications Support Analyst will provide production support for mission‑critical Unix and SQL applications, ensuring high availability, performance, and timely issue resolution. The role involves monitoring batch jobs, handling incidents, and collaborating with operations, traders, quants, and development teams.

Responsibilities

  • Deliver L2 support for Unix‑based applications and MSSQL databases, maintaining uptime and performance.
  • Monitor batch processes, investigate failures, and perform root‑cause analysis.
  • Maintain and enhance runbooks, SOPs, and knowledge bases for production support.
  • Coordinate with development, operations, and business stakeholders to resolve outages and implement improvements.
  • Participate in validation, testing, and post‑incident review activities.
  • Apply ITIL incident, problem, and change management practices.

Eligibility

  • Bachelor’s or Master’s degree in Computer Science, IT, Engineering or a related discipline.
  • Minimum of 4 years of experience in application production support.
  • Strong analytical, problem‑solving, and communication skills.

Skills

  • Unix/Linux scripting and file‑management.
  • SQL/MSSQL database querying and troubleshooting.
  • Job scheduling tools such as Autosys.
  • Log analysis and monitoring platforms (e.g., ITRS/AWP).
  • ITIL processes for incident, problem, and change management.

Resume keywords

  • Unix
  • Linux
  • SQL
  • Mssql
  • Autosys
  • Job scheduling
  • Log analysis
  • ITIL
  • Incident management
  • Problem management
Tailor my resume with these

Benefits

  • Opportunity to work in a hybrid environment within a global financial institution.
  • Exposure to cross‑functional teams including traders, quants, and developers.
  • Professional growth through complex problem‑solving and policy‑driven initiatives.
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About Citi

Global bank based in New York serving companies and institutions with banking, markets and treasury services, plus wealth management and US credit cards.

Founded 1812 · 5000+ employees · HQ New York, United States

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