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SOTI

Gurugram · On-site

Technical Support Specialist, Level 1

Full-timePosted
Salary
Not disclosed
Experience
2–4 years
Eligible batches
2022 · 2023 · 2024
Location
GurugramOn-site
Apply by
17 Nov 2026

About the role

SOTI is looking for a Level 1 Technical Support Specialist to join its 24 × 7 global support team in Gurgaon. You will assist customers with SOTI software, troubleshoot issues across Windows and MDM environments, and ensure a smooth experience for users worldwide.

Responsibilities

  • Provide first‑line technical assistance for SOTI software products.
  • Work rotating 24 × 7 shifts to cover global customer needs.
  • Investigate and resolve reported issues, collaborating with internal teams.
  • Reproduce customer environments using various devices to diagnose problems.
  • Maintain clear documentation and communicate status to customers and stakeholders.
  • Continuously improve response times and overall customer satisfaction.

Eligibility

  • 2‑4 years of hands‑on technical support experience, with mandatory MDM exposure.
  • Strong communication, documentation, and problem‑solving abilities.
  • Ability to work in a fast‑paced, shift‑based environment.

Skills

  • Proficiency with Windows 10 and Windows Server (2012 R2/2016).
  • Experience with SQL databases and virtual server platforms.
  • In‑depth knowledge of MDM concepts, enrollment methods, and device management.
  • Solid understanding of wireless networking, ActiveSync, LDAP/AD, and certificate services.
  • Familiarity with network troubleshooting tools (telnet, netstat, nslookup, ping, tracert) and packet analysis (Wireshark).
  • Awareness of IP addressing, SSL/TLS certificates, and security policies.

Resume keywords

  • Windows 10
  • Windows Server
  • SQL
  • Virtual servers
  • Mdm
  • Ldap
  • Active sync
  • Network troubleshooting
  • Wireless networking
  • SSL/TLS
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About SOTI

SOTI is a global provider of enterprise mobility management software that helps Fortune 500 companies manage smartphones, tablets, wearables and IoT devices. It serves customers in retail, healthcare, transportation, field services and public safety. The company operates from its headquarters in Mississauga, Canada and has a growing presence in Indian cities such as Gurugram and Kochi.

1001-5000 employees · HQ Mississauga, ON, Canada

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