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NTT DATA

Remote

RPA Production Support Engineer

Full-timePosted
Salary
₹4.6–9.7 LPAEstimated from AmbitionBox
Experience
2–6 years
Eligible batches
2020 – 2024
Location
Remote
Apply by
13 Jan 2027

About the role

NTT DATA is looking for an RPA Production Support Engineer to provide 24x7 operational support for critical automation bots. The position is fully remote within Uttar Pradesh, India, and involves monitoring bot execution, handling incidents, and collaborating with development and infrastructure teams.

Responsibilities

  • Monitor bot schedules, execution frequency, success rates and failures via MuleSoft RPA Manager.
  • Perform initial troubleshooting, bot restarts and reruns according to SOPs.
  • Investigate credential, authentication, access, connectivity and VM‑related issues.
  • Log, prioritize and track incidents using ITSM tools such as ServiceNow or Jira.
  • Escalate complex or code‑related problems to the RPA development or L3 team.
  • Maintain shift handover notes, runbooks, knowledge articles and operational reports.

Eligibility

  • 2 to 6 years of experience in RPA, application or production support.
  • Willingness to work in 24x7 rotational shifts.
  • Strong communication and documentation abilities.

Skills

  • Hands‑on experience with MuleSoft RPA Manager or a comparable RPA platform.
  • Good understanding of Windows servers, virtual machines and access management.
  • Familiarity with ITIL processes and tools like ServiceNow or Jira.
  • Effective troubleshooting, root‑cause analysis and incident handling.

Resume keywords

Asked for

  • Mulesoft RPA manager
  • Windows servers
  • Virtual machines
  • ITIL
  • ServiceNow
  • Jira
  • Troubleshooting
  • Communication
  • Documentation
  • Shift work

Nice to have

  • PowerShell
  • APIs
  • Scripting
  • RPA platform certification
  • Enterprise automation
Tailor my resume with these

Benefits

  • Opportunity to work with a global technology services leader.
  • Remote work flexibility within India.
  • Exposure to enterprise‑scale automation across banking, insurance, healthcare and retail.
Apply now

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About NTT DATA

IT services and consulting firm from Japan that helps businesses and public bodies in over 70 countries with cloud, cybersecurity, data, AI and data centres.

Founded 1988 · 5000+ employees · HQ Tokyo, Japan

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