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Kyndryl

Bengaluru, Chennai, Noida +1 · On-site

Maconomy Support Analyst

Full-timePosted
Salary
Not disclosed
Experience
3–6 years
Eligible batches
2020 – 2023
Degree
Bachelor's
Location
Bengaluru, Chennai, Noida +1On-site

About the role

Kyndryl is looking for a Maconomy Support Analyst to deliver Level 2 functional and transactional support for the Maconomy ERP suite. The role involves collaborating with finance, IT and business teams to resolve incidents, improve processes and aid global ERP adoption.

Responsibilities

  • Resolve incidents, service requests and critical issues for Maconomy ERP within agreed SLAs.
  • Investigate system problems, work with technology teams to find root causes and support defect fixes.
  • Maintain documentation such as user guides, operational procedures and knowledge articles.
  • Produce incident, service review and analytical reports while identifying improvement opportunities.
  • Gather requirements and support ERP enhancements, testing and project deployments.
  • Lead service review meetings with finance leads and promote governance and best‑practice adoption.

Eligibility

  • At least three years of experience supporting ERP applications in a large, global organization.
  • Bachelor’s degree in Computer Science, Information Technology, Business Systems or a related field.
  • Strong communication skills and a customer‑focused mindset.

Skills

  • Hands‑on experience with Maconomy, SAP, Oracle or Microsoft Dynamics 365 (Maconomy preferred).
  • Deep understanding of finance, accounting, billing, purchasing and project‑management processes.
  • Proficiency in troubleshooting, root‑cause analysis and incident resolution.
  • Ability to create and maintain process documentation, user guides and knowledge repositories.
  • Analytical, reporting and stakeholder‑management capabilities.

Resume keywords

Asked for

  • Maconomy
  • SAP
  • Oracle
  • Microsoft dynamics 365
  • ERP
  • Troubleshooting
  • Root cause analysis
  • Documentation
  • Reporting
  • Stakeholder management

Nice to have

  • Maconomy implementation
  • Finance project accounting
  • User training
  • ERP analytics
  • Compliance
Tailor my resume with these

Benefits

  • Access to a flexible, supportive environment that prioritises well‑being.
  • Opportunities for continuous learning, certifications and career growth.
  • Hybrid‑friendly culture with programs covering financial, mental, physical and social health.
Apply now

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About Kyndryl

Designs, builds and runs the IT infrastructure of large businesses, including cloud, network, digital workplace and security services, in over 60 countries.

Founded 2021 · 5000+ employees · HQ New York, New York, United States

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