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SOTI

Gurugram · On-site

Technical Support Specialist-3

Full-timePosted
Salary
Not disclosed
Experience
2–5 years
Eligible batches
2021 – 2024
Location
GurugramOn-site
Apply by
16 Nov 2026

About the role

SOTI is looking for a Technical Support Specialist who will deliver post‑sales assistance for its mobile‑device‑management software suite. Based in Gurgaon, the role involves troubleshooting iOS and Android devices, configuring MDM tools, and ensuring customers receive timely resolutions.

Responsibilities

  • Handle phone and email queries, providing expert support for SOTI’s software products.
  • Install, configure, and manage the MDM platform, including software distribution and data encryption.
  • Support mobile devices such as iPhone, iPad, Android phones, and Windows Mobile, and optimise the existing mobile solution.
  • Collaborate with cross‑functional teams and act as the liaison for Customer Care.
  • Resolve tickets within SLA targets while keeping users updated on progress.

Eligibility

  • 2‑5 years of experience in customer‑facing technical support.
  • Hands‑on experience with iOS and Android device troubleshooting.
  • Familiarity with at least one enterprise MDM solution (e.g., EMS, XenMobile, MobileIron, AirWatch, SOTI).
  • Strong knowledge of Active Directory, Exchange, Windows Server, DNS, IP networking, firewalls, SMTP, HTTPS, load balancers, and ActiveSync.
  • Excellent written and verbal English communication skills.

Skills

  • Mobile device management tools.
  • iOS and Android operating systems.
  • Active Directory and Windows Server administration.
  • Network troubleshooting (DNS, IP, firewall, load balancers).
  • Exchange and email protocol expertise.

Resume keywords

Asked for

  • Mobile device management
  • iOS
  • Android
  • Active Directory
  • Exchange
  • Windows Server
  • DNS
  • IP networking
  • Firewall
  • Smtp

Nice to have

  • Mdm certification
  • Logs debugging
  • Enterprise mobility suite
  • Xenmobile
  • Mobileiron
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Benefits

  • Opportunities to work with leading technology partners such as Google, Apple, and Microsoft.
  • Access to continuous learning and career growth in a fast‑paced environment.
  • Supportive culture that values innovation and employee development.
Apply now

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About SOTI

SOTI is a global provider of enterprise mobility management software that helps Fortune 500 companies manage smartphones, tablets, wearables and IoT devices. It serves customers in retail, healthcare, transportation, field services and public safety. The company operates from its headquarters in Mississauga, Canada and has a growing presence in Indian cities such as Gurugram and Kochi.

1001-5000 employees · HQ Mississauga, ON, Canada

More about SOTI

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