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Light & Wonder

Chennai, Bengaluru · Hybrid

Associate Technical Support Engineer

Full-timePosted
Salary
₹7 LPAEstimated from AmbitionBox
Experience
0–1 years
Eligible batches
2024 · 2025 · 2026
Location
Chennai, BengaluruHybrid
Apply by
13 Nov 2026

About the role

Light & Wonder is seeking a Level 1 Technical Support Engineer to deliver enterprise‑level assistance across its applications. The role involves monitoring ticket queues, handling access and termination requests, diagnosing basic issues, and escalating complex problems to internal development teams. You will work in a hybrid setting from Chennai or Bangalore.

Responsibilities

  • Register, monitor, and analyse service tickets for application health.
  • Resolve straightforward technical problems and perform remote desktop troubleshooting.
  • Assist users with basic application functionality and guide them through solutions.
  • Route complex tickets to the appropriate internal development teams.
  • Maintain clear documentation of issues and resolutions.

Eligibility

  • Strong problem‑solving and documentation abilities.
  • Excellent verbal and written communication skills.
  • Customer‑service orientation with a focus on timely support.

Skills

  • Familiarity with ticketing tools, preferably JIRA.
  • Understanding of BI tools and LDAP‑based access management.
  • Knowledge of ITIL processes.
  • Basic scripting or programming experience in Java or Python for automation.
  • Ability to conduct remote troubleshooting using desktop sharing tools.

Resume keywords

  • Jira
  • BI tools
  • Ldap
  • ITIL
  • Java
  • Python
  • Scripting
  • Remote desktop
  • Communication
  • Problem-solving
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Benefits

  • Hybrid work model allowing flexibility between office and remote.
  • Opportunity to work with cutting‑edge automation using AI, Java, and Python.
  • Exposure to enterprise‑scale support operations and cross‑functional teams.
Apply now

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About Light & Wonder

Light & Wonder is a US-based gaming-technology company headquartered in Las Vegas, Nevada that designs and operates gaming, content, and digital-gaming products for casinos and online operators worldwide.

Founded 1973 · 5000+ employees · HQ Las Vegas, Nevada, United States

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