Associate Technical Support Engineer

About the role

Salesforce is currently hiring driven and analytical professionals for the role of Associate Technical Support Engineer within their Support Success Organization.

Responsibilities

• Respond directly to customer-submitted support cases and actively diagnose deep technical issues.
• Troubleshoot intricate product bugs, configuration problems, and third-party integration failures.
• Collaborate continuously with senior engineering teams to escalate and resolve complex architectural cases.
• Document technical solutions and contribute to the growth of internal knowledge bases and external help articles.

Eligibility

• Must hold a B.E., B.Tech, MCA degree, or possess equivalent technical experience.
• 0 to 2 years of relevant industry experience in supporting mission-critical software components.

Skills

• Strong analytical mindset and problem-solving skills with the ability to quickly learn new technologies.
• Skilled in navigating through ambiguous or undefined problems and thinking abstractly.
• Excellent communication skills to effectively articulate technical challenges and propose actionable solutions.

Benefits

• Best in Industry salary.
• Opportunity to work with a leading company in the industry.