Technical Support Associate

About the role

Vedantu is seeking a Technical Support Associate to join their team in Bangalore. The role involves providing technical assistance to customers, resolving issues, and maintaining high customer satisfaction.

Responsibilities

• Deliver comprehensive tier-1 and tier-2 technical assistance across multiple support flows
• Inspect, diagnose, and clear persistent performance bottlenecks linked to software application anomalies, operational hardware faults, browser conflicts, or localized network delays
• Maintain absolute responsibility over customer incident timelines, following up with internal technical groups and external clients systematically until complete structural resolution is confirmed

Eligibility

• Bachelor's degree completion across any technical or non-technical discipline
• Preferred Engineering Tracks: Specializations in B.E / B.Tech, B.Sc (Computer Science, IT, or Electronics), M.Sc (Computer Science / IT), or any professional graduate certificate representing robust underlying knowledge of hardware and software troubleshooting frameworks

Skills

• Familiarity with cross-platform operating system troubleshooting routines encompassing Android, iOS, Windows, macOS, and Linux infrastructures
• Familiarity with diagnosing desktop computers, personal laptops, modern smartphones, and tablets
• Understanding of web browsing technologies, network cookie paths, data caching configurations, and standard mobile applications

Benefits

• Best in Industry Standards salary package
• Opportunity to work with a premier global EdTech innovator
• Comprehensive training and development programs