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NTT DATA

Mumbai · On-site

Associate Engineer

Full-timePosted
Salary
Not disclosed
Experience
0–1 years
Eligible batches
2024 · 2025 · 2026
Degree
Bachelor's
Location
MumbaiOn-site

About the role

As an Associate Engineer in NTT DATA's Networking Managed Services team, you will join an entry‑level position focused on delivering reliable IT infrastructure support to clients. You will monitor networks, resolve incidents, and contribute to service quality while gaining hands‑on experience with leading security and routing technologies.

Responsibilities

  • Monitor client infrastructure and proactively detect issues.
  • Investigate and resolve first‑line incidents using knowledge articles and SOPs.
  • Handle tickets via phone, ITSM tool, or chat and ensure smooth shift handovers.
  • Perform maintenance tasks such as patching and configuration changes.
  • Identify optimization and automation opportunities for request fulfilment and incident resolution.
  • Support occasional project work and disaster‑recovery testing.

Eligibility

  • Bachelor’s degree in information technology, computing or an equivalent qualification.

Skills

  • Understanding of Pulse Secure SSL VPN, Virtual Juniper, Palo Alto and Fortinet firewalls.
  • Familiarity with Cisco Nexus switches, ASR/ISR routers, Cisco ACS, ISE and Meraki switches.
  • Knowledge of routing protocols such as BGP, OSPF and EIGRP.
  • Experience with ITSM tools and ticket‑handling processes.
  • Strong planning, communication and client‑focused attitude.

Resume keywords

  • Pulse secure SSL VPN
  • Virtual juniper
  • Palo alto
  • Fortinet firewalls
  • Cisco nexus switches
  • Bgp
  • Ospf
  • Eigrp
  • ITSM tools
  • Ticket handling
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About NTT DATA

IT services and consulting firm from Japan that helps businesses and public bodies in over 70 countries with cloud, cybersecurity, data, AI and data centres.

Founded 1988 · 5000+ employees · HQ Tokyo, Japan

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