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Kyndryl

Bengaluru · On-site

SAP RISE SAP Basis Administrator

Full-timePosted
Salary
Not disclosed
Experience
3–8 years
Eligible batches
2020 – 2023
Location
BengaluruOn-site

About the role

Kyndryl is looking for an SAP Basis Operations RISE Support Engineer to keep SAP environments running smoothly. Based in Bangalore, you will join a 24x7 production team, delivering L1/L2 support, monitoring system health, and ensuring SLA‑driven service continuity for mission‑critical applications.

Responsibilities

  • Continuously monitor SAP applications, databases, interfaces and operational queues, spotting risks before they affect users.
  • Diagnose, troubleshoot and resolve L1/L2 Basis incidents, escalating complex cases while maintaining detailed ticket records.
  • Participate in major‑incident bridges, conduct impact analysis, drive service restoration and lead root‑cause investigations.
  • Execute routine Basis tasks such as system start‑up/shut‑down, background job management, spool administration, user lock handling, transport moves and system refreshes.
  • Oversee SAP HANA health, perform kernel updates, adjust parameters and support client copy activities.
  • Validate system readiness for changes and releases, coordinating transports across landscapes.
  • Collaborate with SAP RISE, AWS, Azure and Google Cloud teams, as well as customers, to resolve incidents and manage service disruptions.
  • Follow ITIL‑based Incident, Problem and Change Management processes, ensuring compliance with SLA/OLA commitments.

Eligibility

  • 3–8 years of hands‑on SAP Basis administration experience in a 24x7 production setting.
  • Proven ability to work with SAP ECC, S/4HANA, BW, Solution Manager and SAP HANA.
  • Strong background in incident, problem and change management, including major‑incident handling and root‑cause analysis.
  • Growth‑mindset, customer‑focused attitude and ability to collaborate across global teams.

Skills

  • Deep knowledge of SAP Basis, SAP ECC, S/4HANA and SAP HANA administration.
  • Experience with system monitoring, performance tuning, transport management and background job handling.
  • Solid understanding of ITIL processes and SLA‑driven support.
  • Familiarity with RISE with SAP operating model and cloud‑based SAP services.
  • Exposure to hyperscaler platforms such as AWS, Azure or Google Cloud.

Resume keywords

Asked for

  • SAP basis
  • SAP ecc
  • S/4hana
  • SAP hana
  • Transport management system
  • Incident management
  • Problem management
  • Change management
  • Root cause analysis
  • SLA

Nice to have

  • AWS
  • Azure
  • GCP
  • SAP cloud alm
  • ITIL foundation
Tailor my resume with these

Benefits

  • Hybrid‑friendly culture that promotes well‑being through financial, mental, physical and social health programs.
  • Access to continuous learning opportunities, including certifications from Microsoft, Google and Amazon.
  • Clear career progression path toward senior engineering and leadership roles.
  • Inclusive environment that values belonging, empathy and shared success.
Apply now

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About Kyndryl

Designs, builds and runs the IT infrastructure of large businesses, including cloud, network, digital workplace and security services, in over 60 countries.

Founded 2021 · 5000+ employees · HQ New York, New York, United States

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