Remote
Product Solution Engineer I
- Salary
- Not disclosed
- Experience
- 2–4 years
- Eligible batches
- 2022 · 2023 · 2024
- Degree
- Bachelor's
- Location
- Remote
About the role
HighLevel is looking for a Product Solution Engineer I to act as the bridge between development and support. Working remotely from anywhere in India, you will own complex L4 support tickets, troubleshoot API‑driven issues, and help improve the platform’s reliability for millions of users.
Responsibilities
- Resolve high‑severity support escalations and reproduce customer‑reported bugs.
- Perform root‑cause analysis and partner with Engineering and Product to fix defects.
- Document findings, create SOPs, and maintain a knowledge base for support teams.
- Analyze ticket trends to surface product gaps and suggest enhancements.
- Deliver technical training and onboarding material for Support and Customer Success.
- Identify and automate repetitive support workflows to boost efficiency.
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Eligibility
- Bachelor's degree in Computer Science, IT, Engineering or a related discipline, or equivalent experience.
- 2–4 years of experience in technical or product support, solutions engineering, or a similar role.
- Strong written and verbal communication with a customer‑first mindset.
Skills
- Hands‑on experience with APIs, REST services and HTTP protocols.
- Proficiency in SQL and relational databases for investigative work.
- Familiarity with browser developer tools, logs and API testing tools such as Postman.
- Excellent technical writing and documentation abilities.
- Ability to collaborate across Engineering, Product and Customer Success teams.
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Asked for
- API
- REST
- HTTP
- SQL
- Databases
- Postman
- Debugging
- Technical writing
- Troubleshooting
- Documentation
Nice to have
- Programming languages
- Customer support tools
- Ticketing systems
- Customer-facing
Benefits
- Remote‑first work environment with global team exposure.
- Opportunities to influence product quality and customer experience.
- Continuous learning through technical training sessions and knowledge‑sharing initiatives.
You'll apply on jobs.lever.co
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About HighLevel
Makes all-in-one sales and marketing software that agencies and small businesses use to capture leads, message them, book appointments and close sales.
Founded 2018 · 1001-5000 employees · HQ Dallas, Texas, United States
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