Associate DevOps Support Engineer

About the role

This is a customer-facing technical role where you will serve as the first line of contact for Copado users, handling inbound voice calls, understanding customer technical problems, performing initial troubleshooting, resolving straightforward issues, and routing complex problems to the correct internal technical team.

Responsibilities

• Manage support traffic and customer call queues according to applicable agreements.
• Respond rapidly to incoming technical support queries.
• Diagnose and troubleshoot technical issues related to the Copado platform.
• Resolve Level 1 and quick-fix issues independently where possible.
• Provide appropriate technical answers and workarounds.

Eligibility

• B.E/B.Tech in Computer Science, Information Technology, or a closely related engineering discipline.
• 0-2 years of experience in Technical Support, DevOps Support, Salesforce Support, or a similar technical role is preferred.
• Freshers are welcome to apply.

Skills

• Basic understanding of Salesforce platforms and DevOps concepts.
• Familiarity with SaaS applications, APIs, XML, SQL, Git, and version control systems.
• Strong analytical and troubleshooting skills with a structured approach to problem-solving.

Benefits

• Opportunity to work with a leading DevOps platform for Salesforce and cloud environments.
• Collaborative and dynamic work environment.
• Professional growth and development opportunities.