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comScore Technologies India Private Limited

Pune · Hybrid

IT Support Engineer

Full-timePosted
Salary
Not disclosed
Experience
0–5 yearsFreshers welcome
Eligible batches
2024 · 2025 · 2026
Degree
Bachelor's
Location
PuneHybrid

About the role

comScore’s IT Services & Support team is expanding its Pune footprint and seeks an IT Support Engineer to manage a slice of the JIRA Service Management queue during APAC and EMEA hours. The position blends ticket‑driven troubleshooting with identity and endpoint administration, serving users across the United States, Europe and Asia.

Responsibilities

  • Resolve service‑desk tickets end‑to‑end using documented runbooks and SLA discipline.
  • Add, modify or remove user access in Okta, Active Directory, Microsoft 365 and related security groups.
  • Maintain distribution lists, mail aliases and shared mailboxes in Microsoft 365.
  • Handle contractor onboarding, 90‑day extensions and off‑boarding in AD and Okta.
  • Perform endpoint recovery tasks such as BitLocker key retrieval, agent re‑enrollment and CrowdStrike Falcon support.
  • Support hardware setup, imaging of Windows and macOS laptops, and dual‑monitor configuration for Pune office hires.
  • Document and update runbooks in Confluence and contribute to service‑catalog improvements.
  • Escalate high‑risk access requests to the Pune Team Lead or senior engineers.
  • Participate in the follow‑the‑sun model, providing overlap coverage for US and EMEA teams.
  • Communicate incident status and ticket updates clearly in written English.

Eligibility

  • Bachelor’s degree in Computer Science, Information Systems or a related technical discipline.
  • Zero to five years of experience in IT service desk, desktop support or similar operations.
  • Strong written and spoken English for interaction with global stakeholders.
  • Based in Pune or willing to relocate; hybrid attendance two to three days a week.
  • Availability for at least two hours of overlap with US Eastern time each week.

Skills

  • Hands‑on experience with at least one of: Okta, Microsoft 365 admin center, Active Directory, Microsoft Entra ID.
  • Familiarity with JIRA Service Management for ticket handling.
  • Comfort with Windows and macOS endpoint environments.
  • Ability to follow, refine and author operational procedures.
  • Analytical mindset to treat each ticket as a problem to solve.

Resume keywords

Terms from this listing. Many screening tools match exact words, so mirror the ones you genuinely have.

Asked for

  • Okta
  • Active Directory
  • Microsoft 365
  • Jira service management
  • Windows
  • macOS

Nice to have

  • Jamf pro
  • Quest kace
  • Automox
  • PowerShell
  • ITIL foundation
Tailor my resume with these

Benefits

  • On‑the‑job training on comScore’s identity and endpoint stack.
  • Exposure to a global support model spanning US, EMEA and APAC.
  • Opportunities to earn identity‑related certifications.
  • Collaborative hybrid work environment with a modern office in Pune.
  • Inclusive culture that values diversity and continuous learning.
Apply now

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About comScore Technologies India Private Limited

comScore provides cross‑platform audience measurement and advertising analytics services for media companies, advertisers and agencies. It helps clients understand consumer behavior across digital, TV and OTT platforms. The company operates globally with a regional headquarters in Mumbai and an office in Pune.

Founded 1976 · 201-500 employees · HQ Mumbai, India

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