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Mindtickle

Pune · Hybrid

Customer Support Engineer - I

Full-timePosted
Salary
Not disclosed
Experience
0–2 yearsFreshers welcome
Eligible batches
2024 · 2025 · 2026
Location
PuneHybrid

About the role

Mindtickle is looking for a Customer Support Engineer – I to act as the first line of technical assistance for its global SaaS platform and AI‑driven solutions. The position suits engineers with up to two years of experience who enjoy diagnosing complex issues, collaborating with customers and product teams, and growing their expertise in cloud‑based services.

Responsibilities

  • Work directly with enterprise customers to understand, troubleshoot, and resolve technical problems.
  • Collaborate with internal engineering groups to investigate root causes and drive fixes.
  • Perform incident management, system diagnostics, and detailed analysis of distributed SaaS environments.
  • Document recurring issues, share insights, and suggest product improvements.
  • Contribute to knowledge‑base articles and support documentation.

Eligibility

  • Early‑career engineers with 0‑2 years of relevant experience.
  • Strong communication skills for interacting with global customers.
  • Willingness to learn continuously in a fast‑paced environment.

Skills

  • Fundamentals of cloud infrastructure and backend services.
  • Experience with APIs, data platforms, and UI interactions.
  • Understanding of AI‑powered features and their integration points.
  • Incident management and root‑cause analysis capabilities.

Resume keywords

Terms from this listing. Many screening tools match exact words, so mirror the ones you genuinely have.

  • Cloud
  • Backend
  • API
  • Data
  • UI
  • AI
  • Incident-management
  • Diagnostics
  • Root-cause-analysis
Tailor my resume with these

Benefits

  • Hands‑on exposure to large‑scale production systems serving global enterprises.
  • Opportunity to deepen technical expertise in SaaS, cloud, and AI technologies.
  • Access to a continuous learning environment and pathways to advanced technical roles.
  • Chance to influence product quality through feedback and documentation.
Apply now

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About Mindtickle

Mindtickle is a sales-readiness and revenue-enablement software company headquartered in San Francisco with a major engineering hub in Pune that helps B2B sales and customer-success teams onboard, train, coach, and improve performance.

Founded 2011 · 501-1000 employees · HQ San Francisco, California, United States

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