Jr. Customer Support Analyst

About the role

The Junior Customer Support Analyst at NielsenIQ in Pune assists clients by delivering accurate data snapshots and extracts, handling queries, and ensuring high‑quality reporting. The role blends customer service, data operations, and basic project‑management tasks, making it ideal for recent graduates with strong analytical and communication skills.

Responsibilities

• Manage assigned customer deliverables and respond to data‑related queries.
• Prepare and deliver snapshots or data extracts as per client specifications.
• Perform report generation and maintain database records.
• Conduct data quality checks and investigate inconsistencies.
• Coordinate issue resolution with internal NielsenIQ teams across markets.
• Track actions, monitor KPIs for on‑time delivery and accuracy, and support continuous‑improvement initiatives.
• Assist in change‑management activities and standardisation of deliverables.

Eligibility

• Bachelor’s degree (B.E, B.Tech, B.Sc, BA or BBA) in Business Administration, Mathematics, Statistics, Economics or Engineering.
• Strong analytical mindset with attention to detail.
• Excellent written and verbal English communication.
• Ability to work in a multicultural, hybrid environment.
• Freshers and candidates with limited experience are welcome.

Skills

• Data analysis and quality checking.
• Report and database management.
• Customer support and stakeholder communication.
• Logical thinking and problem‑solving.
• Project‑management fundamentals and change‑management awareness.
• Proficiency in Excel and basic data‑handling tools.