Pune · On-site

Production Agent L1 – Customer Support

Full-timePosted 25 Oct

Salary: ₹1.8–3 LPA
Experience: 0–1 yearsFreshers welcome
Eligible batches: 2025 · 2026
Location: PuneOn-site

About the role

Wipro is hiring fresh graduates for a Production Agent (L1) position in Pune. The role focuses on delivering technical and customer support for banking‑related processes, handling client queries via phone or email, and ensuring service‑level agreements are met.

Responsibilities

Manage incoming help requests, record client details, and resolve issues following standard procedures.
Update personal availability in the RAVE system and log all interactions accurately.
Maintain and enrich internal knowledge bases, FAQs, and self‑help documents.
Escalate complex problems to the team leader and ensure all product disclosures are communicated.
Participate in product‑specific training and continuous self‑learning to stay current.
Track performance metrics such as cases resolved per day and adherence to SLAs.

Eligibility

Graduates of the 2025 or 2026 batch (freshers).
Willingness to work from the Pune office.
No prior work experience required.

Skills

Customer support handling via phone and email.Familiarity with the RAVE ticketing system.Basic understanding of retail banking processes.

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Customer supportRaveRetail banking

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About Wipro

Wipro is a leading technology services and consulting company

Founded 1945 · 1001-5000 employees · HQ Bengalore, India

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