CX Support Analyst (Freshers)

About the role

Athenahealth is looking for fresh graduates to join as Customer Experience (CX) Support Analysts in Chennai. The role involves assisting customers and internal partners with healthcare operations, revenue cycle queries, and using AI‑enabled tools to streamline daily tasks.

Responsibilities

• Handle inbound and outbound customer communications with clear written and verbal skills.
• Assist healthcare providers in navigating Athenahealth’s platform and resolve operational issues.
• Utilize AI‑enabled productivity tools to organize information and support day‑to‑day activities.
• Collaborate with internal teams to ensure smooth revenue‑cycle management.

Eligibility

• Bachelor’s degree in Business, Healthcare Administration, Communications or a related field.
• Strong written and verbal communication abilities.
• Interest in customer support and healthcare operations.

Skills

• Effective communication (written & verbal).
• Comfort with AI‑enabled productivity tools.
• Basic understanding of healthcare operations or revenue cycle concepts.

Benefits

• Competitive industry‑leading salary package.
• Opportunity to work with cutting‑edge health‑tech solutions.
• Training and mentorship for fresh graduates.