Associate I - Production Support

About the role

UST is hiring an Associate I – Production Support across its India locations for graduates looking to start a career in IT support and operations.

Responsibilities

• Issue Resolution: Understand the application/feature/component and resolve related issues raised by business users.
• Monitoring: Monitor, triage, and resolve all issues related to systems, applications, and infrastructure tools in production.
• L-2 Support: Identify, diagnose, and resolve L-2 issues for end users over phone, chat, and email.
• Standards: Resolve production issues following standards and security guidelines with minimal support.
• Stakeholder Interaction: Interact effectively with stakeholders across channels, articulating clear inputs.
• Automation: Optimize efficiency, cost, and quality by identifying automation and process improvement opportunities.
• SLA Compliance: Ensure support requests are properly logged and resolved per Service Level Agreements.

Eligibility

• Educational Qualification: B.E/B.Tech, BCA, MCA, or equivalent graduate degree.
• Batch Year: 2024, 2025, and 2026 graduates can apply.
• Technical Skills: Understanding of application/infrastructure support, troubleshooting, and ticketing tools.
• Communication: Good communication skills for handling end-user queries over phone, chat, and email.
• Mindset: Detail-oriented, proactive, and able to follow security guidelines and SLAs.

Benefits

• Competitive salary
• Structured training
• Mentorship
• Exposure to global client systems
• Clear growth opportunities within a purpose-led, people-first culture