Customer Support Associate

About the role

Teleperformance is hiring fresh graduates for a Customer Support Associate position in Jaipur. The role involves handling customer inquiries through chat and voice channels, using CRM tools and MS Office, while maintaining a professional and helpful attitude. Candidates must have a B2 level of language proficiency and be ready to join an inclusive, employee‑focused environment.

Responsibilities

• Respond to customer queries via chat, voice, and email while adhering to service standards.
• Log and track interactions in the assigned CRM system.
• Utilize MS Office for reporting and documentation.
• Provide accurate information and resolve issues promptly.
• Collaborate with team members to improve support processes.
• Maintain a courteous and professional demeanor at all times.

Eligibility

• Undergraduate degree (any stream).
• Language proficiency at B2 level (SVAR 54).
• Graduation batch years 2025 or 2026.
• Freshers with 0‑1 years of experience.

Skills

• MS Office
• CRM software
• Chat support
• Voice support

Benefits

• On‑site work location in Jaipur.
• Flexible work‑at‑home options where applicable.
• Inclusive and diverse workplace culture.
• Focus on work‑life balance and employee well‑being.
• Opportunities for growth within a global BPO leader.