Helpdesk Associate - ITIL

About the role

NTT DATA is seeking a fresh graduate to join its Coimbatore office as a Helpdesk Associate specializing in ITIL processes. The role involves providing on‑site IT service desk support, handling onboarding, troubleshooting hardware and software across Windows, macOS, Android and iOS platforms, and contributing to continuous improvement initiatives.

Responsibilities

• Deliver comprehensive IT Service Desk assistance, guidance and training to end‑users on various devices and applications.
• Log, update and promptly escalate support tickets to higher tiers when required.
• Support all IT onboarding activities for new employees.
• Collaborate with internal IT teams for system testing, integration and maintenance.
• Identify, evaluate and recommend new IT tools that enhance business user productivity.
• Suggest and implement process and technology improvements.
• Participate in a 24/7 rotational shift schedule while working from the office.

Eligibility

• Excellent written and verbal English communication skills.
• Strong customer service orientation and teamwork abilities.
• Ability to troubleshoot and resolve issues on Windows 10, macOS, iOS, Android, Google Workspace and Microsoft 365 environments.
• Self‑motivated and capable of working independently within a diverse global team.

Skills

• ITIL framework knowledge.
• Windows 10, macOS, iOS, Android operating systems.
• Google Workspace and Microsoft 365 suites.
• Effective troubleshooting and bug‑resolution techniques.
• Professional English communication.

Benefits