Customer Service Assistant

About the role

The Customer Service Assistant at Mouser Electronics supports the customer service department by accurately entering and retrieving data, handling chat queries, and ensuring smooth processing of international orders. The role demands strong attention to detail, good time‑management, and the ability to communicate professionally in multiple languages.

Responsibilities

• Enter and format data using various software tools, spreadsheets and databases with high accuracy.
• Proofread entered data and generate reports, flagging any discrepancies for clarification.
• Maintain organized records, handle incoming and outgoing communications such as faxes, emails and reports.
• Meet daily productivity targets while upholding quality standards and a sense of urgency.
• Process orders involving multiple currencies and support international order requirements.
• Provide chat support in the local language and additional required languages.
• Assist local customer service teams and step in for other teams when needed.
• Handle complex or uncommon requests by applying best‑practice guidelines.
• Communicate professionally both verbally and in writing.

Eligibility

• Bachelor's degree in any discipline.
• Freshers from the 2024‑2026 graduating batches are welcome.
• Strong written and verbal communication skills in the local language.

Skills

• Databases
• MS Office suite
• Data entry
• Chat support tools
• Spreadsheets
• Customer service software (CRM)

Benefits