Chennai · On-site

Production Agent L1

Full-timePosted 31 Oct

Salary: ₹2.4–3 LPA
Experience: 0–1 years
Eligible batches: 2025 · 2026
Location: ChennaiOn-site

About the role

The Production Agent L1 position in Chennai provides technical support for client processes, handling inquiries via phone or email, documenting issues, and ensuring service level agreements are met.

Responsibilities

Manage client transactions and maintain required quality standards.
Respond to incoming help requests courteously through phone and email.
Record end‑user details and nature of problems in the RAVE system.
Track, document, and resolve queries following standard procedures and SLAs.
Maintain knowledge bases, self‑help documents, and stay updated on product features.
Escalate serious issues to team leaders and follow up with callbacks for feedback.

Eligibility

Open to fresh graduates of the 2025 and 2026 batches.
No prior work experience required.

Skills

Invoice to Pay (transactional accounting) knowledge.
Familiarity with RAVE system.
Experience using tracking software for call and email logging.

Resume keywords

Terms from this listing. Many screening tools match exact words, so mirror the ones you genuinely have.

Invoice to pay
Rave
Tracking software

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About Wipro

Bengaluru-headquartered IT services and consulting company that builds and runs software, cloud, data, AI and cybersecurity systems for clients worldwide.

Founded 1945 · 5000+ employees · HQ Bengaluru, Karnataka, India

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