Trainee (Service Desk / Digital CX)

About the role

Movate Technologies is hiring fresh graduates for a Trainee position in its Service Desk / Digital Customer Experience team based in Chennai. The role offers a full‑time entry‑level opportunity to develop technical support skills while interacting with international clients, handling hardware, networking and operating‑system issues, and gaining exposure to digital CX projects.

Responsibilities

• Provide Level‑1 technical assistance for hardware, networking and OS problems.
• Respond to client queries via voice, chat or email with professional communication.
• Diagnose and resolve basic technical incidents for global customers.
• Accurately document interactions, solutions and ticket details.
• Participate in rotational shift schedules, including night shifts, to support worldwide time zones.
• Attend training sessions and be deployed on Digital CX or Enterprise Product Services projects after onboarding.

Eligibility

• Graduated in B.E / B.Tech (any stream) from the 2025 or 2026 batch.
• No pending backlogs or arrears at the time of joining.
• Willingness to relocate to Chennai and work in a 24/7 shift environment.
• Strong command of spoken and written English.

Skills

• Excellent verbal and written communication.
• Basic understanding of computer hardware, networking concepts and operating systems (Windows/Linux/Mac).
• Problem‑solving and analytical abilities.
• Customer‑service orientation and interpersonal skills.
• Ability to stay calm under pressure and multitask effectively.

Benefits

• Competitive entry‑level salary package (₹2.5 LPA – ₹3.5 LPA).
• Structured training program followed by deployment on live projects.
• Exposure to international clientele and modern digital CX tools.
• Opportunities for career growth within a global technology services firm.