Noida · On-site

Service Desk Analyst (English, French, Microsoft Windows)

Full-timePosted 20 Oct

Salary: ₹4–6 LPA
Experience: 0–3 yearsFreshers welcome
Eligible batches: 2025 · 2026
Degree: Any graduate
Location: NoidaOn-site

About the role

The Service Desk Analyst will join HCLTech's service desk team in Noida, providing first‑line support for application and Windows issues. The role requires good communication, basic troubleshooting of software, hardware and networking, and proficiency with ITSM tools. Fluency in English and French is essential.

Responsibilities

Handle application‑related incidents and resolve Windows operating‑system problems.
Log, track and manage tickets using ITSM tools.
Assist users with basic hardware and network connectivity issues.
Maintain clear communication with end‑users and internal teams.

Eligibility

Graduates of the 2025 or 2026 batch (freshers).
No prior work experience required.

Skills

Basic application and Windows troubleshooting.
Fundamental hardware and networking knowledge.
Familiarity with ITSM ticketing tools.
Strong verbal communication in English and French.

Resume keywords

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Windows troubleshootingApplication troubleshootingHardwareNetworkingItsm toolsCommunicationEnglishFrench

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About HCLTech

HCLTech (HCL Technologies Limited) is an Indian multinational information-technology services and consulting company headquartered in Noida, Uttar Pradesh, with a global delivery network spanning India, the Americas, Europe, and Asia-Pacific.

Founded 1991 · 5000+ employees · HQ Noida, Uttar Pradesh, India

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