IT Service Desk Analyst I
Full-timePosted
- Salary
- Not disclosed
- Experience
- 1–2 years
- Eligible batches
- 2024 · 2025
- Location
- GurugramOn-site
About the role
Teleperformance is looking for an IT Service Desk Analyst I to deliver day‑to‑day technical assistance to internal users. The role involves troubleshooting hardware and software issues, handling escalations, and contributing to the continuous improvement of IT processes.
Responsibilities
- Provide first‑line technical support for a variety of hardware and software systems.
- Diagnose user problems, perform troubleshooting, and resolve issues promptly.
- Escalate complex incidents following defined procedures.
- Assist in evaluating hardware/software and recommend upgrades or improvements.
- Share best practices, develop knowledge, and mentor junior team members when required.
- Continuously seek ways to enhance support processes and service quality.
Eligibility
- Professional or university degree in a relevant field.
- Approximately 1‑2 years of hands‑on experience in IT support or a similar role.
Skills
- Strong technical support and troubleshooting abilities.
- Good understanding of hardware and software environments.
- Effective communication for interacting with end users.
- Ability to follow established standards and work independently.
Resume keywords
- Technical support
- Troubleshooting
- Hardware
- Software
- Problem escalation
Benefits
- Inclusive and supportive workplace culture.
- Opportunities for professional growth and skill development.
- Access to advanced support technologies.
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About Teleperformance
Runs customer support, sales, tech support and back-office work for other companies, with over 90,000 people in 40+ delivery centres in India.
Founded 1978 · 5000+ employees · HQ Paris, Île-de-France, France
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