Bangalore, Kolkata · On-site

Service Desk Analyst L1

Full-timePosted 24 Oct

Salary: ₹1.8–3.5 LPAEstimated — not stated by the employer.
Experience: 0–1 yearsFreshers welcome
Eligible batches: 2024 · 2025 · 2026
Location: Bangalore, KolkataOn-site

About the role

Wipro is hiring fresh graduates for a Level‑1 Service Desk Analyst position in Bengaluru and Kolkata. As the first point of contact for internal users, you will handle queries via calls, portal, email or chat, troubleshoot common PC, software and network issues, log tickets and ensure timely resolution according to SLA targets.

Responsibilities

Respond to user requests across phone, portal, email and chat channels.
Diagnose and resolve routine hardware, OS, Microsoft 365 and networking problems.
Accurately record every incident in the ticketing tool and follow standard procedures.
Maintain SLA, TAT and scorecard metrics while escalating complex cases.
Prepare MIS reports, update resolution logs and share feedback with internal teams.
Suggest improvements to processes and documentation.

Eligibility

Graduates from any IT, computer or related discipline.
Good spoken and written English for customer interaction.
Basic knowledge of Windows, Microsoft 365, networking fundamentals and ticketing tools (e.g., ServiceNow).
Willingness to work in shifts as per client support hours.

Skills

Service desk management and ticket handling.Windows operating system.Microsoft 365 suite.Fundamental networking concepts.ServiceNow or similar ticketing platforms.Effective communication and customer service.

Resume keywords

Terms from this listing. Many screening tools match exact words, so mirror the ones you genuinely have.

Service desk managementWindowsMicrosoft 365NetworkingService nowTicketing toolsCustomer supportCommunicationComptia a+CcnaItil foundation

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Benefits

Entry‑level opportunity to start a career in IT infrastructure, cloud or ITSM.
On‑the‑job training and exposure to enterprise‑grade support processes.
Potential for career growth within Wipro’s global technology services.

Apply now

You'll apply on careers.wipro.com

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About Wipro Limited

Wipro Limited is an Indian multinational corporation headquartered in Bengaluru, Karnataka that provides information-technology services, consulting, and business-process services to clients in more than 65 countries. It is one of India's largest IT-services companies and is publicly traded on the BSE, NSE, and NYSE.

Founded 1945 · 10001+ employees · HQ Bengaluru, Karnataka, India

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