Administrator L1

About the role

The Administrator L1 role supports the IT operations team by handling standard incident tickets. You will document incidents, track their progress, and monitor alerts to ensure smooth service delivery.

Responsibilities

• Assist in the initial triage and resolution of standard incident tickets (P5 and P4), ensuring proper documentation.
• Monitor alerts and SLA timelines throughout the ticket lifecycle, tracking open tickets and reporting on SLA adherence.

Eligibility

• Fresh graduate eligible for the 2025 or 2026 batch.
• No prior work experience required.

Skills

• SQL Server