Software Engineer (Cloud Support)

Virtusa is hiring a Software Engineer (Cloud Support) to support enterprise-grade GCP and Google Workspace environments.

About the role

This role requires a unique combination of technical expertise in cloud environments and AI literacy.

Responsibilities

• Perform front-line troubleshooting for GCP and Google Workspace users
• Monitor incoming tickets via Jira/ServiceNow and triage them by severity
• Manage VM restarts, Cloud Storage permissions, and Cloud SQL connectivity checks

Eligibility

• Bachelor's in CS/IT or equivalent technical certifications
• 0-2 years of experience in IT Support, Help Desk, or Cloud Operations
• Google Cloud Digital Leader certification (Required) or Associate Cloud Engineer (Preferred)

Skills

• GCP Knowledge: Basic understanding of IAM, VPC Networking, and Compute Engine
• AI Literacy: Proficient in using GenAI (Gemini) for log analysis and code interpretation
• Tools: Familiarity with Jira, ServiceNow, and Google Cloud Operations Suite