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Unisys

Bangalore · On-site

Technical Service Desk Analyst L1

Full-timePosted
Salary
Not disclosed
Experience
1–3 years
Eligible batches
2023 · 2024 · 2025
Degree
Bachelor's degree
Location
BangaloreOn-site

About the role

The Technical Service Desk Analyst L1 will act as the first point of contact for end‑users in Bangalore, handling hardware, software, network and application incidents. The role focuses on quick resolution, adherence to ITIL processes and delivering courteous support while meeting defined SLAs.

Responsibilities

  • Receive and log support requests via phone, email, chat and ticketing tools.
  • Perform first‑level troubleshooting for desktops, laptops, mobiles, printers and common applications.
  • Diagnose Windows 10/11, Microsoft 365, Outlook, Teams and basic networking issues.
  • Reset passwords and manage accounts using Active Directory or similar identity systems.
  • Escalate unresolved tickets to Level 2/Level 3 teams following ITIL incident and request procedures.
  • Document issues, resolutions and maintain accurate records in the ticketing system.

Eligibility

  • Bachelor's degree (any discipline).
  • 1‑3 years of experience in service desk, technical or desktop support.
  • Strong verbal and written communication skills.
  • Customer‑focused attitude with problem‑solving abilities.

Skills

  • Knowledge of Windows 10/11 operating systems.
  • Familiarity with Microsoft 365 suite (Outlook, Teams, Word, Excel, PowerPoint).
  • Understanding of Active Directory and password management.
  • Basic networking concepts such as TCP/IP, DNS, DHCP and VPN.
  • Experience with ticketing tools like ServiceNow, Remedy or Jira.
  • Effective troubleshooting and documentation skills.

Resume keywords

Terms from this listing. Many screening tools match exact words, so mirror the ones you genuinely have.

Asked for

  • Windows 10/11
  • Microsoft 365
  • Active Directory
  • Networking fundamentals
  • Ticketing tools
  • Troubleshooting
  • Communication
  • Customer service

Nice to have

  • Microsoft certifications
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Benefits

  • Opportunity to work in a global IT services environment.
  • Exposure to ITIL‑based incident and request management.
  • Professional growth through on‑the‑job learning and potential certifications.
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About Unisys

Unisys Corporation is an American multinational information-technology services company headquartered in Blue Bell, Pennsylvania.

Founded 1986 · 5000+ employees · HQ Blue Bell, Pennsylvania, USA

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