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Tieto

Mohali · On-site

Junior Service Desk Specialist

Full-timePosted 20 Oct
Salary
₹2.7–4.5 LPA
Experience
0–1 yearsFreshers welcome
Eligible batches
2024 · 2025 · 2026
Degree
B.A, B.Sc, BCA
Location
MohaliOn-site
Apply by
6 Jul

About the role

Tieto is looking for a Junior Service Desk Specialist to join its Tech Consulting team in Mohali. The role is entry‑level, ideal for recent graduates, and involves being the first point of contact for users needing assistance with hardware, software or network issues, while providing courteous support and logging incidents.

Responsibilities

  • Serve as the initial contact for users via phone, email or ticket portal, handling password resets, account unlocks and basic application support.
  • Diagnose and resolve routine hardware, software and network connectivity problems.
  • Record and track incidents and service requests in the ticketing system with detailed documentation.
  • Escalate complex issues to L2/L3 teams and follow up to ensure timely resolution.
  • Contribute to internal knowledge‑base articles and user guides.
  • Collaborate with the IT team to improve service processes and maintain a professional customer‑service attitude.

Eligibility

  • Graduates with a BA, B.Sc or BCA degree.
  • Strong verbal and written communication skills.
  • Ability to work in a fast‑paced environment and handle multiple tasks.

Skills

  • Basic understanding of computer hardware, software and networking concepts.
  • Troubleshooting and analytical problem‑solving abilities.
  • Good customer‑service mindset and teamwork orientation.
  • Adaptability and willingness to learn.

Resume keywords

Terms from this listing. Many screening tools match exact words, so mirror the ones you genuinely have.

HardwareSoftwareNetworkingTroubleshootingTicketingCustomer serviceCommunicationItil foundationInternship experience
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Benefits

  • Competitive salary and benefits package.
  • Professional development and career growth opportunities.
  • Inclusive and supportive work environment.
  • Hands‑on training and mentorship from experienced IT professionals.
Apply now

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About Tieto

Tieto is a leading European technology and software development company.

Founded 1968 · 5000+ employees · HQ Helsinki, Finland

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