Software Support Engineer

About the role

Oriserve is looking for a Software Support Engineer who will troubleshoot and resolve application issues, log detailed reports, and provide technical chat assistance to clients. The role involves debugging web code, querying databases, contributing to quality audits, and ensuring service level agreements are met while working in a 24×7 rotational shift environment.

Responsibilities

• Investigate, debug, reproduce and fix software errors, offering work‑arounds where needed.
• Maintain comprehensive logs and status updates for each incident.
• Perform simple database queries in MongoDB or Redis to gather data for debugging.
• Participate in quality audits of core products and suggest process improvements.
• Meet defined SLAs and KPIs such as response time, resolution rate and software quality.
• Provide real‑time technical chat support to customers across shifts.

Eligibility

• 1‑2 years of experience in software or product support, testing or related roles.
• Bachelor’s or Master’s degree in Computer Science, Information Technology or an equivalent field.
• Strong analytical, problem‑solving and written/oral communication abilities.
• Hands‑on experience with Node.js, JavaScript/TypeScript, MongoDB, Redis, Jenkins and Postman.
• Ability to run tests, interpret logs and debug web‑application code.
• Willingness to work in a rotational 24×7 shift schedule; knowledge of Agentic AI concepts is a plus.

Skills

• Node.js
• JavaScript
• TypeScript
• MongoDB
• Redis
• Jenkins
• Postman

Benefits

• Open, growth‑focused culture with emphasis on passion and happiness.
• Leadership‑driven environment encouraging learning from real‑world experiences.
• Opportunity to work on cutting‑edge Generative AI technologies.
• Freedom to experiment with multiple technologies and bring ideas to life.
• Collaborative team atmosphere with strong support for professional development.