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HCLTech

Hyderabad · On-site

Trainee - Delivery Operations (DPO)

Full-timePosted
Salary
₹2.9–4.3 LPAEstimated from AmbitionBox
Experience
0–1 years
Eligible batches
2024 · 2025 · 2026
Location
HyderabadOn-site

About the role

The Delivery Operations Trainee will support order management, keep task statuses up‑to‑date and monitor transactions to meet SLA commitments. By handling customer queries, ensuring data accuracy and collaborating with the team, the role helps maintain high process quality and drives customer satisfaction.

Responsibilities

  • Respond to customer emails and chats, delivering prompt resolutions.
  • Enter and maintain data in databases with a focus on accuracy.
  • Track transactions and verify that all activities comply with agreed SLAs.
  • Follow company policies, safeguarding confidentiality and ethical standards.
  • Participate in self‑directed and instructor‑led learning using LMS tools.
  • Seek feedback from mentors and peers to improve performance and contribute to team goals.

Eligibility

  • Strong written and verbal communication abilities.
  • Basic understanding of data entry and database handling.
  • Familiarity with service level agreements and process quality norms.
  • Proficiency with Learning Management System tools.
  • Optional certification in customer service or communication.

Skills

Effective communication (written & verbal).Data entry and database management.Knowledge of SLA monitoring.Use of LMS platforms for skill development.

Resume keywords

Asked for

  • Communication
  • Data entry
  • Database management
  • Service level agreements
  • Learning management system

Nice to have

  • Customer service certification
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About HCLTech

Indian IT services company that runs software, cloud and engineering projects for large businesses worldwide and sells its own HCLSoftware products.

Founded 1991 · 5000+ employees · HQ Noida, Uttar Pradesh, India

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