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Genesys

Chennai, Bengaluru · On-site

CX Advisory Consultant

Full-timePosted
Salary
₹4.1–4.5 LPAEstimated from AmbitionBox
Experience
3–6 years
Eligible batches
2020 – 2023
Degree
Bachelor's
Location
Chennai, BengaluruOn-site

About the role

Genesys is seeking a CX Advisory Consultant to guide strategic customers across APAC in designing and executing AI‑driven customer experience transformations. The role blends consulting, CX strategy, and change management to deliver measurable business outcomes.

Responsibilities

  • Partner with key customers to uncover and prioritize CX challenges and digital opportunities.
  • Analyze existing processes and recommend improvements that boost journey quality and operational performance.
  • Craft CX transformation roadmaps aligned with business goals and technology capabilities.
  • Translate business requirements into functional designs, journey flows, and configuration specifications.
  • Lead change‑management initiatives, including communication plans, training, and coaching.
  • Use analytics to track adoption, efficiency, and CX impact, offering continuous improvement advice.
  • Facilitate workshops, executive briefings, and strategic sessions with senior stakeholders.
  • Identify and mitigate risks, dependencies, and lessons learned to ensure delivery excellence.

Eligibility

  • Bachelor’s degree in Business, Technology, or a related field, or equivalent consulting experience.
  • At least 3 years of consulting experience in CX, digital transformation, analytics, or contact‑center operations.
  • Proven track record of leading large‑scale projects that drive measurable change.
  • Strong knowledge of contact‑center KPIs, best practices, and technology enablement.
  • Excellent communication skills for both business and technical audiences.
  • Experience with Agile methodologies and stakeholder engagement up to C‑level.

Skills

  • Customer experience strategy and consulting.
  • Change management and adoption planning.
  • Business process analysis and improvement.
  • Analytics and data‑driven decision making.
  • Contact‑center operations and KPI expertise.
  • Agile project delivery.
  • Familiarity with Genesys Cloud or comparable CX platforms.

Resume keywords

  • Customer experience
  • Consulting
  • Change management
  • Analytics
  • Contact center operations
  • Agile
  • Genesys cloud
  • Digital transformation
  • Business analysis
  • Project management
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Benefits

  • Opportunity to work on AI‑powered solutions used by thousands of global enterprises.
  • Flexible‑first culture with remote‑friendly options.
  • Learning and development programs, mentorship, and leadership pathways.
  • Paid volunteer time, wellness resources, and family‑focused initiatives.
  • Recognition as a Great Place to Work® in multiple countries.
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About Genesys

Genesys delivers AI‑powered cloud solutions that help organisations create superior customer and employee experiences worldwide.

Founded 1990 · 5000+ employees

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