Gurgaon · On-site
Customer Service Representative
Full-timePosted 8 Sept
- Salary
- ₹5–8 LPAEstimated — not stated by the employer.
- Experience
- 0–1 yearsFreshers welcome
- Eligible batches
- 2024 · 2025 · 2026
- Degree
- Any graduate
- Location
- GurgaonOn-site
About the role
Wipro is hiring fresh graduates for a Customer Service Representative position in Gurgaon. The role focuses on handling client queries via phone and email, diagnosing issues, guiding customers through solutions, documenting interactions, and meeting defined service‑level agreements.
Responsibilities
- Manage incoming customer calls and emails, recording all relevant details.
- Follow standard operating procedures to resolve queries within SLA targets.
- Utilize internal knowledge bases and FAQs to provide accurate solutions.
- Learn product specifics and continuously update self‑help documentation.
- Identify recurring issues, document trends, and suggest process improvements.
- Escalate unresolved or critical problems to the team leader with proper documentation.
- Maintain accurate logs of all interactions and follow‑up actions.
- Provide step‑by‑step troubleshooting and guide customers through product navigation.
Eligibility
- Any graduate degree (no specific specialization required).
- Freshers – no prior work experience needed.
- Strong verbal and written communication skills.
- Willingness to learn product details and undergo training.
- Aptitude for diagnosing and resolving customer issues.
Skills
CommunicationCustomer serviceProblem solvingProduct knowledgeDocumentationSla managementTeamworkTroubleshooting
Resume keywords
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CommunicationCustomer serviceProblem solvingProduct knowledgeDocumentationSla managementTeamworkTroubleshooting
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About Wipro
Wipro is a leading technology services and consulting company
Founded 1945 · 1001-5000 employees · HQ Bengalore, India
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