Customer Support Executive

About the role

Teleperformance is looking for a Customer Support Executive in Raipur to deliver omnichannel assistance to customers. You will handle post‑sale queries, both technical and non‑technical, via phone, chat or text, ensuring issues are resolved efficiently while following company procedures.

Responsibilities

• Respond to inbound customer inquiries across phone, chat and messaging platforms.
• Provide technical and non‑technical support, troubleshooting routine problems.
• Escalate complex cases and act as a liaison between customers and internal departments.
• Maintain accurate records of interactions using CRM tools.
• Adhere to standard operating procedures and achieve service quality targets.

Eligibility

• Freshers or candidates with up to 2 years of experience.
• Basic knowledge of job procedures; vocational or basic technical education acceptable.
• Graduation batch years 2024, 2025 or 2026.

Skills

• Proficiency in MS Office.
• Experience with CRM systems.
• Strong customer service and communication abilities.
• Basic technical support knowledge.
• Familiarity with call‑center environments.

Benefits

• Supportive work environment focused on employee growth.
• Opportunities for skill development and career progression.
• Emphasis on work‑life balance and inclusive culture.
• Access to advanced support technologies.
• Recognition for performance and contribution.