Apprentice Network Monitoring Engineer

About the role

Vodafone is looking for fresh engineering graduates or diploma holders to join its Network Operations team in Bangalore as an Apprentice Network Monitoring Engineer. The role involves real‑time surveillance of customer networks, validating alarms, performing initial fault diagnosis and coordinating incident resolution while working in a 24×7 rotational shift environment.

Responsibilities

• Continuously monitor customer network elements against defined service level agreements.
• Validate alarms, conduct primary fault analysis and document findings.
• Create, update and track trouble tickets for specialist teams.
• Communicate service‑impacting incidents to customers and internal stakeholders.
• Collaborate with technical support, incident management and service desk teams to restore services.
• Contribute to process improvement initiatives and maintain operational excellence.

Eligibility

• Engineering degree (B.E/B.Tech) or engineering diploma.
• Fundamental understanding of networking concepts, OSI model and TCP/IP suite.
• Basic knowledge of routing, switching and Cisco networking (CCNA level preferred).
• Proficiency with Windows OS, web browsers, Microsoft Office and email applications.
• Strong written and verbal English communication skills.
• Analytical mindset, attention to detail and ability to work in a collaborative team.
• Willingness to work rotational 24×7 shifts.

Skills

• Network monitoring and alarm validation.
• OSI model and TCP/IP protocol knowledge.
• Routing and switching fundamentals.
• Cisco networking basics.
• Structured troubleshooting and ticketing processes.
• Windows operating environment.
• Effective communication and documentation.

Benefits

• Competitive industry‑aligned salary package.
• Hands‑on exposure to large‑scale telecom network operations.
• Professional development and training opportunities.
• Mentorship from experienced network engineers.
• Opportunity to work with global customers and cutting‑edge technologies.