Customer Support Executive

About the role

Teleperformance is hiring a Customer Support Executive for its Mohali centre. In this position you will deliver omnichannel assistance – via phone, chat, or text – to both consumer and business customers. You will handle high‑volume, low‑complexity queries as well as deeper, technical issues, and you may also work in a distribution‑center environment acting as a bridge between customers and internal logistics teams.

Responsibilities

• Provide remote customer service through phone, online chat, or messaging platforms, addressing routine inquiries efficiently.
• Analyze and resolve more complex customer problems, ensuring satisfactory outcomes.
• Support call‑center operations by managing a large volume of low‑complexity tickets.
• Serve as a liaison in distribution‑center or walk‑in service locations, coordinating with production and logistics to address order‑related concerns.
• Deliver both technical and non‑technical assistance without sales‑target pressure.
• Follow established procedures and tools, exercising moderate supervision while independently solving routine issues.

Eligibility

• Basic vocational or technical education is preferred.
• Open to freshers and candidates with up to 2 years of experience.
• Eligible graduation batches: 2024, 2025, 2026.

Skills

• Proficiency with CRM platforms.
• Strong customer service and communication abilities.
• Basic technical support knowledge.
• Familiarity with call‑center software and communication tools.
• Competence in using MS Office applications.

Benefits

• Opportunities for professional growth and skill development.
• Inclusive and diverse workplace culture.
• Focus on employee well‑being and work‑life balance.
• Supportive team environment that values employee contributions.
• Access to advanced support technologies and processes.