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Salesforce

Hyderabad · On-site

Software Engineering MTS – Production Support & AI Automation

Full-timePosted
Salary
Not disclosed
Experience
3–6 years
Eligible batches
2020 – 2023
Degree
Bachelor's, Master's
Location
HyderabadOn-site

About the role

Salesforce is looking for an early‑career software engineer to join its AI‑native Academy in Hyderabad. You will blend software development with production support, building intelligent automation and AI agents that reduce manual effort and improve system reliability.

Responsibilities

  • Investigate and resolve production incidents, support cases, and integration failures.
  • Design and implement automation for repetitive tasks such as access requests, log analysis, and case handling.
  • Develop AI‑driven agents and workflows that classify cases and retrieve knowledge safely.
  • Enhance code, tests, monitoring and documentation to prevent recurring issues.
  • Write, test, review and deploy maintainable software following established engineering practices.
  • Participate in on‑call rotations and incident response with guidance from senior mentors.

Eligibility

  • At least 3 years of professional programming experience.
  • A degree in computer science, engineering or a related discipline, or equivalent practical experience.
  • Strong communication skills and a collaborative mindset.

Skills

  • Proficiency in Python, Java, JavaScript, TypeScript or Go.
  • Solid understanding of data structures, APIs, testing, version control and debugging.
  • Ability to analyse logs and error messages to diagnose problems.
  • Curiosity about automation, AI‑assisted development and reliable production systems.

Resume keywords

Asked for

  • Python
  • Java
  • JavaScript
  • TypeScript
  • Go
  • Data structures
  • APIs
  • Testing
  • Version control
  • Debugging

Nice to have

  • Salesforce
  • Apex
  • CI/CD
  • Cloud
  • AI
Tailor my resume with these

Benefits

  • Mentoring and code‑review from senior engineers.
  • Opportunities to transition into core product engineering teams.
  • Access to Salesforce’s AI tools and learning resources.
  • Inclusive workplace with equal‑opportunity policies.
Apply now

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About Salesforce

Makes cloud software that companies use to manage customers, sales, customer service, marketing and online selling, plus Slack, Tableau and Agentforce AI.

Founded 1999 · 5000+ employees · HQ San Francisco, California, United States

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