Remote

Support Technician I

Full-timePosted 26 Oct

Salary: Not disclosed
Eligible batches: 2024 · 2025 · 2026
Degree: Any graduate
Location: Remote

About the role

Rackspace India is seeking a Support Technician I to deliver remote technical assistance to its global client base, primarily in the US and UK. The position is full‑time, work‑from‑home and requires 24/7 shift availability, focusing on Microsoft Office, Windows OS, and related enterprise tools.

Responsibilities

Manage ticket queues, handling inbound calls, chats, and email requests.
Troubleshoot and resolve hardware, software, and OS issues following ITIL processes.
Provision user accounts, manage Active Directory groups, and support Office 365.
Maintain service‑desk standards, update customers on ticket status, and ensure SLA compliance.
Perform basic device configuration, OS installation, and re‑imaging tasks.
Identify service gaps and contribute to continual improvement initiatives.

Eligibility

Qualified graduate (any discipline) with strong communication skills.
Willingness to work in a 24 × 7 shift environment.
Experience supporting global customers, preferably from the US/UK.

Skills

Proficiency with Microsoft Office and Windows 10.
Knowledge of Active Directory and Office 365 administration.
Basic understanding of Azure services.
Familiarity with ServiceNow and ITIL framework.
Ticketing and incident‑management experience.
Excellent customer‑service and communication abilities.

Resume keywords

Terms from this listing. Many screening tools match exact words, so mirror the ones you genuinely have.

Microsoft Office
Windows
Service now
ITIL
Active Directory
Azure
Ticketing
Troubleshooting
Device configuration
Customer service

Tailor my resume with these

Benefits

Opportunity to work with a leading cloud and AI services provider.
Exposure to international client environments.
Continuous learning and career growth within a fast‑expanding organization.

Apply now

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About Rackspace India

Rackspace Technology is a multinational multicloud services company that provides managed hosting, cloud, security and AI infrastructure solutions for enterprise customers. It operates globally with a presence in India and has been delivering managed services for over 25 years.

Founded 1996 · 5000+ employees · HQ San Antonio, Texas, United States

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