Customer Service Coordinator

About the role

As a Customer Service Coordinator at Oracle, you will deliver real‑time assistance to customers, helping them with product access, configuration, account management, support entitlements and general troubleshooting. You will interact via phone, email or web channels, log every interaction in the ticketing system and work closely with technical teams to ensure swift resolutions.

Responsibilities

• Respond promptly to help‑desk tickets received through phone, email or web portals.
• Troubleshoot and resolve customer issues using established procedures and Oracle’s tools.
• Record all interactions and solutions accurately in the ticketing system.
• Escalate complex or unresolved cases to the appropriate technical teams with clear case notes.
• Assist in onboarding new users and supporting existing users on Oracle platforms.
• Collaborate with team members to maintain high‑quality, timely issue resolution.

Eligibility

• Open to recent graduates from the 2023‑2026 batches.
• 0‑2 years of relevant experience or freshers with a strong interest in customer support.

Skills

• Customer service orientation
• IT service‑desk management
• Familiarity with IT ticketing systems
• Microsoft Windows operating system proficiency
• Technical communication and support abilities
• Strong troubleshooting skills

Benefits

• Competitive salary ranging from ₹4 LPA to ₹8 LPA.
• Flexible medical, life‑insurance and retirement plans.
• Inclusive workplace with programs for volunteering and community engagement.
• Accessibility assistance for candidates with disabilities.
• Opportunities to work with AI‑enabled cloud solutions at a global technology leader.