Customer Service Voice Team Member

About the role

The Customer Service Voice Team Member will handle inbound reseller and customer queries, leveraging cloud‑based applications to access accounts, verify policies, and deliver clear solutions. Reporting to a Team Leader, the role is part of Hexaware’s voice operations and is ideal for fresh graduates eager to start a career in BPO and client support.

Responsibilities

• Respond promptly to inbound reseller and customer inquiries.
• Navigate customer accounts using cloud‑based tools and CRM systems.
• Research relevant policies and provide accurate resolutions.
• Maintain detailed interaction records and follow standard operating procedures.
• Collaborate with the Team Leader to meet service level targets.

Eligibility

• Fresh graduates from any discipline (Any Graduate).
• Graduation year 2024, 2025 or 2026.
• Strong communication skills in English.

Skills

• Proficiency with MS Office applications.
• Familiarity with CRM platforms.
• Experience using cloud‑based customer service tools.
• Basic understanding of customer support processes.

Benefits