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NTT DATA

Bengaluru · On-site

Helpdesk Associate - ITIL

Full-timePosted
Salary
Not disclosed
Eligible batches
2024 · 2025 · 2026
Degree
B.Tech, B.E
Location
BengaluruOn-site

About the role

NTT DATA is looking for a Helpdesk Associate skilled in ITIL processes to join its Bengaluru office. The role involves providing first‑level technical assistance via phone, email and chat, handling incidents and service requests, and ensuring smooth client interactions within a 24x7 support environment.

Responsibilities

  • Deliver L1 technical support, diagnosing and resolving issues reported by users.
  • Manage incident and request tickets following ITIL best‑practice procedures.
  • Communicate with customers and internal teams to coordinate resolutions.
  • Troubleshoot Windows operating systems, PC hardware, Microsoft Office and other commercial off‑the‑shelf applications.
  • Maintain accurate documentation of support activities and follow‑up actions.

Eligibility

  • Graduate degree in engineering or a related technical field (B.Tech or B.E preferred).
  • Strong verbal and written communication abilities.
  • Willingness to work rotational shifts covering a 24 × 7 support window.

Skills

  • Understanding of ITIL incident and request management.
  • Proficiency with Microsoft Windows and Office suite.
  • Experience troubleshooting PC hardware and common software applications.
  • Ability to provide support through phone, email and chat channels.

Resume keywords

  • ITIL
  • Incident management
  • Request management
  • Windows
  • Pc hardware
  • MS Office
  • Cots applications
  • Troubleshooting
  • Phone support
  • Email support
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About NTT DATA

IT services and consulting firm from Japan that helps businesses and public bodies in over 70 countries with cloud, cybersecurity, data, AI and data centres.

Founded 1988 · 5000+ employees · HQ Tokyo, Japan

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