Customer Support Representative

About the role

We are seeking a Customer Support Representative to join NTT Data’s BPO team in Chennai. The role involves handling customer queries via email, ensuring clear communication, and providing timely assistance while working in scheduled shifts. Candidates should have a university degree and be comfortable with basic computer applications.

Responsibilities

• Provide excellent customer support and act as a Client Service Representative.
• Handle email communications and articulate requirements clearly.
• Respond adaptively to various customer responses.
• Work scheduled shifts as required.

Eligibility

• University degree or equivalent (minimum three years of formal study).
• 0‑3 years of experience in a customer support BPO environment (preferred).
• Ability to work scheduled shifts.
• Proficient oral and written English communication.

Skills

• Email handling.
• MS Excel basics.
• MS Word.
• Familiarity with computer systems.
• Strong written and verbal communication.

Benefits