SAP Consultant (Help Desk Support)

About the role

ITC Infotech is hiring for the position of SAP Consultant (Help Desk Support) at its corporate hub in Kolkata, West Bengal, India.

Responsibilities

• Act as the primary point of contact for global internal and client SAP system operators experiencing operational bottlenecks.
• Efficiently handle log entries, tracking status variations, and closing user requests utilizing robust enterprise ticketing platforms like ServiceNow or Jira.
• Address regular infrastructural operational challenges such as user login errors, system permission barriers, transaction code failures, and general authorization configuration snags.

Eligibility

• Minimum of 80% marks required in both 10th and 12th Board examinations.
• Minimum CGPA of 7.5 or equivalent percentage throughout your engineering or graduate degree tracks.

Skills

• SAP ERP Support / Help Desk Operations